Privacy Policy

1. Introduction

Would They Call ("we," "us," or "our") operates the Would They Call platform, an AI-powered resume review service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

Account Information

When you create an account we collect your name, email address, and authentication credentials. If you purchase a review we also collect billing information through our payment processor.

Resume Content

When you submit a resume for review, we collect the resume file you upload (PDF or DOCX) and any target role information you provide. Resume content may include personally identifiable information such as your name, contact details, employment history, education records, skills, and certifications.

Usage Data

We automatically collect information about how you interact with our services, including pages visited, features used, timestamps, browser type, and device information.

Cookies & Similar Technologies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our service is used. You can control cookie preferences through your browser settings.

3. How We Use Your Information

• Provide, operate, and maintain our services
• Process your resume and generate reviewer evaluations
• Process payments and manage your account
• Send transactional communications (review completion, account alerts)
• Improve and develop new features
• Detect, prevent, and address technical issues or abuse
• Comply with legal obligations

4. AI Processing & Your Resume Data

Would They Call uses third-party AI models (including Anthropic's Claude) to generate hiring professional personas and resume evaluations. Resume content you submit is sent to these AI providers for processing.

• We never use your resume content to train AI models.
• AI providers process your data under strict data processing agreements that prohibit them from using your data for model training.
• Resume data and review results are retained in your account and can be deleted by you at any time.
• Personal information in your resume (name, contact details, employment history) is processed solely for the purpose of generating your review and is not shared with third parties beyond AI processing.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service providers : hosting, payment processing, AI inference, and analytics partners who assist in operating our platform
• Legal compliance : when required by law, regulation, or legal process
• Business transfers : in connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments. Resume files are stored encrypted and access is restricted to authorized systems only. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

Resume files, review results, and reviewer evaluations are retained in your account until you choose to delete them. You can delete individual reviews or your entire account at any time. Account information is retained for as long as your account is active and for a reasonable period afterward for legal and operational purposes.

8. Your Rights

Depending on your jurisdiction you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, including uploaded resumes
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected].

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Would They Call is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Would They Call after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected].